DeFogger by FinThinkers
Refund Policy
Version 1 · Last updated: 7 October 2026
The short version: your first subscription payment is refunded in full if you
ask within 7 days of going live. Money paid twice, or by mistake, is always given back. Onboarding
is refunded for any part of the work we have not done yet.
1. Your first subscription: 7 days
If you ask within 7 calendar days of the day your business goes live, we refund your first
subscription payment in full, whether it was for a month or a year. Your business then becomes read-only. Your
records are kept, and you can still see, print and export them.
2. After the first 7 days
After that, a subscription payment is not refunded because you changed your mind, or because you did not use
all of the period. You keep using DeFogger until the end of the period you paid for.
3. Always refunded
Whenever it happens, we give the money back if:
- you paid the same invoice twice;
- you were charged the wrong amount (we return the difference);
- you paid, but we could not start the period you paid for;
- for reasons on our side, DeFogger could not be used for a large part of a period you paid for;
or
- the law gives you a right to a refund.
4. Onboarding and business setup
- Before our work starts: a full refund.
- After our work has started: a refund of the part of the work not yet done. We show you what
has been done.
- When the work is done: no refund.
- If you chose two payments, the second payment is still due once the work is done, even if you then stop using
DeFogger.
- If we do not deliver what we promised, we finish it, or we refund the part we did not deliver.
Our work "starts" on the day our team first works on your business: a setup session, or the first information you
send us to bring in.
5. Taxes
A refund includes any tax that was charged on the amount we give back.
6. How to ask
Email billing@defogger.app, or message us on WhatsApp at
+923394644466. Please give your business name or username, the invoice or receipt
number, and what happened.
7. How long it takes
- We reply within 3 working days.
- Once a refund is agreed, we pay it within 10 working days.
- It goes back the same way you paid: to the bank account the money came from, or back to your
card if you paid by card.
- We send you a note of the refund, with its own number.
8. Our records
A refund is written down as its own entry. The invoice and the payment it gives back are never erased. This is
how our own accounts work, in the same way your books on DeFogger work.
This policy is part of our Terms of Service. See also our
Cancellation Policy and our Payment Disputes Policy.