Payment Disputes Policy

1. What counts as a payment dispute

• A payment taken twice.
• A payment you did not make or allow.
• The wrong amount.
• A payment made, but the period you paid for was not started.

2. Tell us first

Email billing@defogger.app, or message us on WhatsApp at +923394644466. Please send:

• your business name or username;
• the invoice or receipt number, if you have it;
• the day and the amount, and the bank or card reference;
• what you think is wrong.

3. What we do

• We reply within 3 working days.
• We check the invoice, our record of the payment, the bank or card reference, and the day your period was started.
• Where we can, we settle it within 10 working days: we refund the money, correct the amount, or start the period you paid for. If the payment was correct, we show you our records and explain.
• Refunds follow our Refund Policy, and go back the same way you paid.

4. Your bank and card rights

Nothing in this policy takes away any right you have with your bank or card company, including asking them to reverse a card payment (a chargeback). You may do that at any time.

If you do, we give your bank the records it asks for: the invoice, the receipt, and when your period was started. If a payment is reversed, the period it paid for may count as unpaid, and your business becomes read-only as it does for any unpaid period. Your records are never deleted because of a dispute.

5. Your own customers

This policy is about payments your business makes to DeFogger. A disagreement between your business and one of your own customers is between the two of you. DeFogger is not part of those sales.

This policy is part of our Terms of Service.