Cancellation Policy

Version 1 · Last updated: 7 October 2026

The short version: there is no contract to break and nothing renews by itself. To stop, you simply do not pay for the next month or year. Your records stay safe after that, and you can still see, print and export them.

1. How to stop

You do not need to cancel anything. We never charge you automatically, so if you do not pay the next invoice, nothing more is charged. If you like, tell us you are stopping, on WhatsApp or by email. It helps us learn what to do better.

2. What happens when you stop

You keep full use of DeFogger until the end of the period you paid for.
On that day your business becomes read-only. You can still open, print and export every record. You cannot add new sales, purchases, payments or expenses.
Nothing is deleted because you stopped paying.
You can come back at any time. Pay for a month or a year and you carry on where you stopped.

3. Stopping in the middle of a period

If you stop before the end of a month or a year, the rest of that period is not refunded, except in the cases in our Refund Policy. That includes your first subscription payment, which is refunded in full if you ask within 7 days of going live.

4. Stopping during onboarding

If you stop before or during your onboarding, our Refund Policy says what is refunded: everything before our work starts, and the part not yet done after it starts.

5. Three different things

What you want	What happens to your records	How
Stop paying	Kept. Read-only after your paid period ends.	Do not pay the next invoice.
Close your business on DeFogger	No device can open it. It is kept for 30 days, so it can be put back, then deleted.	Ask us.
Delete your data	Deleted at once.	Email privacy@defogger.app.

Before you close or delete, please export your records from Settings › Data, so you keep your own copy. Deleting cannot be undone. Our locked backup copies are deleted as they age out, within about a year. FinThinkers' own accounts (the invoices we sent you and the payments you made us) are kept as the law requires. Our Privacy Policy explains this.

6. If we stop a business's access

We stop a business's access only as our Terms of Service allow, for example when someone tries to reach another business's records. We tell you why first, unless we must act at once to protect other businesses.

This policy is part of our Terms of Service. Questions: support@defogger.app or WhatsApp +923394644466.

DeFogger is a product of FinThinkers (SMC-Private) Limited, a company incorporated in Pakistan. Registered office: 702, Al-Ahad Heights, Rabia Banglows, Defence Chowk, Rawalpindi, Punjab.